OPERATOR VERIFICATION(Your Business)
Weekly
verification report.
verification report.
Per-location findingsVoice / Chat / Follow-up
Supporting evidenceRecordings + transcripts
Operator reviewOne consolidated review
LOCATIONS / FINDINGS / EVIDENCE
Grow the shop.
Not the back office.
Help more of your leads turn into estimates and booked jobs. We set up missed-call texts and estimate follow-up, using rules you approve and records you can check. Already using AI? We test what it says against your rules.
Book a pilot-fit call.
We reply within one business hour, Mon-Fri 8-6 CT.
Where you're starting from.
We're missing leads.
Calls go unanswered or estimates sit. You approve the rules and hear test calls before launch. Emergencies and complaints go to your on-call person.
Help me capture missed leadsWe already use agents, but don't trust them.
For shops with 5 or more locations. You approve the tests in writing. We check what your agents say, then give you the recordings, transcripts and findings for each location.
Check the agents I already runWho this is for.
The verification pilot is for HVAC, plumbing and electrical operators running 5 or more locations, on ServiceTitan, Housecall Pro, Jobber, or similar. The install is for shops of any size that do not have AI answering yet.
You keep the systems you run today. The fit call establishes what can be tested and the scope you approve.
We run one pilot at a time.
What do your agents say
when you are not there?
Each vendor reports on its own agent. That leaves you piecing together what a customer hears across locations, channels and systems.
The pilot tests that customer experience against scenarios you approve, then brings the evidence into one private review.
Operator Verification Pilot.
For the AI agents already working across your locations.
Nothing runs without your sign-off. Your evidence stays private. We never publish grades.
After-hours voice line
The calls your customers make when the office is closed.
Website chat
The answers and next steps offered on your website.
Lead follow-up
The replies and follow-ups a lead receives.
- 01
Approve the scope.
You approve the locations, surfaces and scenarios in writing before any test runs.
- 02
Run the weekly cycles.
A baseline and four weekly test cycles per location produce recordings and transcripts. Findings stay private.
- 03
Review it together.
A 45-minute consolidated review connects each finding to its evidence and a specific next step. Repair work is separate.
Install. Verify. Monitor.
01
Install
Missed calls get a text back. No agents yet? Start with missed-call text-back and bounded estimate follow-up.
About Lead Response02
Verify
Once agents are live, test the voice, chat and follow-up your customers encounter.
03
Monitor
If the pilot earns its keep, continue with ongoing verification.
Where you're starting from.
01
No AI yet, and you're not sure you want it.
Nothing answers in your name until you approve the rules and hear the test calls. The assistant only covers calls that would ring out or reach voicemail, with emergencies and complaints handed to your on-call person.
Start with the Lead Response install02
AI is live, but you don't fully trust what it's saying.
Take the recordings, including calls your vendor's report calls handled. We test what the agent actually said against the scope you approve, so you can inspect the conversation yourself.
Inspect the verification pilot03
Several locations, and no way to hear them all.
We run the same test suite at each approved location and score it against your rules. You get the recordings and transcripts behind each finding, in a report only you see.
Inspect the verification pilotInside a verification report.
See how a finding connects to a location, an approved scenario and the conversation behind it. Open the transcript excerpts to inspect the format.
(Your Business)
Weekly verification report
OPERATOR REVIEW
Location / surfaceFinding and evidence
(Your Business), North location
After-hours voice line
Requested handoff was not offered.
Read the transcript
Caller: Can someone from the office call me back?
Agent: Our office is currently closed.
Finding: The conversation ends without collecting callback details.
(Your Business), South location
Website chat
Availability was offered without confirmation.
Read the transcript
Visitor: Is tomorrow morning available?
Agent: Yes, tomorrow morning is available.
Finding: The response promises availability without checking the booking system.
(Your Business), Central location
Lead follow-up
The reply did not address the customer's question.
Read the transcript
Customer: Do you service my area?
Agent: Would you like to book an appointment?
Finding: The follow-up moves to booking before resolving the service-area question.
One consolidated review
Per-location findings, what failed, and the evidence behind each finding.
Illustrative report format with example findings.
From this format
to your pilot.
- These example locations
- Your approved locations, with a baseline and four weekly test cycles per location.
- These excerpted conversations
- The recordings and transcripts from your actual tests, with context attached to every finding.
- This consolidated report
- Your private findings and a 45-minute review. You leave with the evidence and a specific next step; repair work is separate.
You keep your number.
Both services are month-to-month after the initial term. Cancel in writing, effective at the end of the current month, with no termination fee.
Pilot: $500 baseline + $750 for 30 days, up to 5 locations on one system. If it earns its keep: $500/month + $99 per location (5-location minimum). Pilot includes the baseline, four weekly test cycles per location, all recordings and transcripts, and one consolidated review. Repair work is not included.
Book a pilot-fit call.
We reply within one business hour, Mon-Fri 8-6 CT.
Before we start.
Will it talk to my customers without me knowing what it says?
For an install, you approve the written scope, rules and messages before anything goes live. The assistant identifies itself as an assistant. For verification, you approve the test scope before any test runs. You get the recordings and transcripts, so you can hear and read what was said.
I'm not technical. What do I have to set up?
For an install, nothing. We do the setup inside the software you already run. You approve one page of rules and the messages, then hear the test calls before anything goes live. If your agents are already live, the pilot tests what you run. Repair work is not included.
What happens if it says something wrong?
For an install, the rules are bounded: the assistant never quotes a price you did not approve or promises a slot it has not checked. Emergencies and complaints go to a human. Verification checks those boundaries against the rules you approve. The recordings and transcripts behind every test are yours to inspect.
What does the pilot include, and what is excluded?
The baseline, four weekly test cycles per location, the recordings and transcripts, and one consolidated review. The pilot covers up to 5 locations on one system. Repair work is not included. You approve the test scenarios in writing first.
How much of our time does it take?
You approve the written scope before testing. The consolidated review call is 45 minutes. Setup time varies with the systems, access and scope; we establish that with you before the pilot starts.
What systems does it work with?
We test the agents you already run. You approve which voice lines, chats and follow-ups we test before contracting. We claim no partnership or integration with any platform.
Our platform already reports on its agent.
A vendor's report is its own assessment. The pilot independently tests the surfaces your customers actually touch across the vendors and locations in your approved scope, then gives you the conversations behind the findings.
Will our failures be public?
Never. Your evidence stays private. We never publish grades.
Can I get out?
The baseline fee is earned when the baseline is delivered; if we fail to run a contracted weekly test cycle, the pilot fee is refunded pro-rata for missed cycles. Both services are month-to-month after the initial term: cancel in writing, effective at the end of the current month, no termination fee. You keep your number. Read the terms.
Who can access the recordings and transcripts?
The client keeps their copies permanently; we retain working copies for 90 days after delivery for corrections and disputes, then delete them; they are never shared, published, or used for marketing. Read the privacy policy.
Are you new? Where are your reviews?
Yes, ZeroHand is a new firm, and we publish no client results yet. That is why the deliverable, the process, and the price are all on this page: judge what you can inspect. Every engagement starts with a written scope you approve before anything runs.
What if we have no AI agents yet?
Start with the install step: missed-call text-back and bounded estimate follow-up. Verification starts once agents are live. See the install process.
Book a pilot-fit call.
Bring your locations, trade and current systems. A 15-minute conversation establishes fit and the next step. Nothing runs without your sign-off.
Book a pilot-fit call.
We reply within one business hour, Mon-Fri 8-6 CT.
