Operator Verification Pilot
The pilot covers up to 5 locations on one system over 30 days. It includes the baseline, four weekly test cycles per location, all recordings and transcripts, and one consolidated 45-minute review. Repair work is not included.
The baseline fee is earned when the baseline is delivered. If we fail to deliver a contracted weekly test cycle, the pilot fee is refunded pro rata for the missed cycles.
Permission and systems
We independently test the AI agents your locations run, including the after-hours voice line, website chat and lead follow-up. The test scenarios must be approved by you in writing before they run.
We test your existing systems. References to software you use are not claims of a partnership or an integration. Access and the systems included are agreed with you before work starts.
Lead Response install
The install includes missed-call text-back and bounded estimate follow-up. Estimate follow-up consists of three texts and one email over roughly nine days. Further follow-up is suppressed when someone replies, opts out, or the estimate status is closed. A final alert goes to the owner.
The setup fee is earned when the install is delivered. The 60-day guarantee is 5 qualified appointments or the next month is free.
Contract and cancellation
Both services are month to month after the initial term. Cancel in writing, effective at the end of the current month, with no termination fee.
Send cancellation notices to sam@getzerohandlabs.com.
Your evidence stays private
You keep your copies of the recordings and transcripts permanently. We retain working copies for 90 days after delivery for corrections and disputes, then delete them.
We never publish your recordings, transcripts or grades. We do not share your evidence outside your engagement or use it in marketing.
See the privacy policy for information about website requests, client records and service providers.
Contact
ZeroHand Labs is based in Austin, TX. Email sam@getzerohandlabs.com or call +1 (512) 814-7093.
Business hours: Mon-Fri 8-6 CT.
We reply within one business hour, Mon-Fri 8-6 CT.